i've grown up with 'apple'. my family actually had one when i was about 12 (this was an incredibly long time ago, so be impressed) i'm a very loyal customer.on friday, my lap top of 4 years finally took a turn for the worse and flat lined. i drove to the mac store and bought a brand new, beautiful imac. love it. the guy told me it would be no problem transferring everything. which was sort of true. not being able to use my email properly, or transfer i tunes or i photo-, i called apple tech. i waited for 45 minutes listening to the likes of annie lennox and nelly furtado. finally, a live guy with a heavy indian accent came on the line. after an hour of "try this"s and 'do this's.....nothing. he paused, hesitated and then asked me to 'trash' my i photo application. i dutifully followed instruction. now, i have no iphoto. and wanna know their resolution?? "you'll have to buy a new i-life and reinstall it. sorry." i'm trying not to feel sour grapes about rotten apple right now.
follow up: after waiting on hold for another 40 minutes, to speak to the fore-mentioned's supervisor, i was suddenly disconnected. trying to keep myself from blowing a gasket, i called my local apple store. as usual, i received excellent customer service. they're going to re install i photo for me. jesus god thank you.